2020 Ticket Refunds Frequently Asked Questions

Following the most recent announcement by the ECB stating that domestic cricket is delayed until at least 1 August the Club can now announce that all tickets purchased for Vitality Blast, Royal London Cup, and County Championship will be refunded.

• When will I receive my refund?

Once your refund is processed, we will send you an email to confirm, the funds will appear within 3 – 5 working days of being processed.

• Do I need to contact you?

You do not need to make any contact with the Club. All tickets will be refunded. If needed the Club will make contact with you.

• I bought tickets for different games what happens with that?

You will receive a refund per game, ie if you purchased for Surrey and Kent T20 and Middlesex in the One-Day Cup you would receive three separate refunds.

• I purchased a season ticket, what happens with that?

T20 season ticket purchase will be refunded on a pro-rate basis of 14.29% per game. You will receive x7 separate refunds. This is due to the way the refund process works.

• I am a Member, why are you refunding tickets but nothing on Membership?

We are awaiting clarity from the ECB on how the rescheduled season will look before plans for Membership are released. The intention is for a blanket policy on Membership from the ECB in discussion with all First Class Counties.

• The card I paid with is now expired/destroyed/lost what happens?

If for any reason we cannot make the refund automatically the Club will make contact to make alternative arrangements.

• I paid by cash/cheque/in person/BACS what should I do?

The Club will make contact with you to arrange a refund.

• My tickets for this year were rolled over from the rain-affected games in 2019, what happens?

The Club will be in contact to make alternative arrangements.

• I amended my booking, what happens?
The Club will make contact with you to arrange a refund.

• What about the England Women’s fixtures?

Currently we are only refunding for domestic cricket. We are awaiting guidance from the ECB covering the England Women’s International games due to be staged at The Cloudfm County Ground.

• What about the Women’s Hundred tickets I purchased?

You should have been contacted directly by The Hundred. Please check your emails and make contact directly with The Hundred by visiting thehundred.com.

• Will I get postage fee refunded?

All tickets have been posted out and so no refund for postage will be made.

• Can I roll my tickets over to next season?

No. All tickets will be refunded.

• Can I donate the ticket price to the Club?

There will be opportunities to support the Club during these difficult times in the near future. The Club also have Coronavirus Appeal which is helping to raise funds for the Supporting Humanity charity and the Essex Community Foundation. These charities are working tirelessly to help the NHS and local charities in our community. Further information can be found – Here.

If you have any other queries please email [email protected] and we will reply as soon as possible. Please note that Membership & Ticketing Office is closed for phone calls and in person at the ground.