Following the ECB’s latest announcement in May regarding a further delay to the domestic cricket season until 1 August, the Club can now announce that all tickets purchased for Vitality Blast, Royal London Cup and County Championship will be refunded.
Essex Cricket Chief Executive, Derek Bowden said: “We’re committed to making the refund policy as simple as possible for supporters during these difficult times.
“It’s been a mightily frustrating period for us all to see the scheduled beginning of the season come and go, with no cricket scheduled until at least the beginning of August.
“The support we’ve received through ticket sales has been very pleasing and we are grateful. Although we’re unable to fulfil our title defence in front of full houses at The Cloudfm County Ground, there will still be opportunities to watch the team in action should we be able to host games behind closed doors.
“There will be a time when we can reopen our gates once again but safety will continue to be paramount and on the advice of Government and the ECB.”
Ticket Refund Information
All domestic matchday tickets and Vitality Blast Season Tickets will be refunded to the original purchaser automatically, you do not need to contact us. We are not offering the option to roll over tickets to future games or refund to ‘On Account’ for future purchase of tickets or Membership.
Where possible, refunds will be processed back to the credit/debit card used for purchase. This will cover all online and phone sales. For tickets purchased by any other payment method (chip & pin/contactless, cash, cheque, ‘On Account’, invoice etc.) or where the original purchase has been amended, the Club will be in contact with you to make the necessary arrangements.
Refunds will be processed chronologically by game and not by purchase. If you have purchased a Vitality Blast Season Ticket then you will receive a separate pro-rate refund on each of the x7 home group stage games, totalling 100% of your season ticket price. Supporters who have purchased tickets for multiple games will receive a refund for each game purchased.
Once processed you will receive an email from the Club and see the funds back on your credit/debit card within 3 – 5 working days.
This process will be applied for ALL tickets purchased whether by Members, Over & Out! e-news subscribers or general public and covers domestic fixtures only.
We will be working diligently through refunds and appreciate your patience and support whilst we undertake this large undertaking Please note that the Membership & Ticketing Office is currently closed for enquiries in person and by phone.
If you require additional information that is not listed here or via the FAQ page please contact [email protected] and we will reply as soon as possible.
We hope to see you back at The Cloudfm County Ground next season when it is safe to do so.
Hospitality Bookings
All Hospitality guests have now been contacted with the proposed options to defer their booking to the 2021 season or receive a full refund. On further clarification of the season, all hospitality guests will be contacted to discuss the status of their booking.
If you have any questions regarding your hospitality booking then please contact the Commercial Team on 01245 254120 or [email protected].
England Women’s Tickets
We are kindly asking supporters who also purchased tickets for the two scheduled England Women’s fixtures at The Cloudfm County Ground this year to please be patients once plans for these games are confirmed.
Following this decision by the ECB then our plans will be communicated by email and via other digital channels.
The Hundred Tickets
The Hundred competition has now been deferred to the 2021 season. Supporters who purchased London Spirit tickets for the planned competition in 2020 can receive a refund by visiting the competition website.
